Turn contract requests into tracked, auditable tickets
Connect CLMS 360 to ServiceNow so contract requests, approvals, and renewals flow through the same ticketing and workflow system your teams already use — no side-channel emails, no lost requests.
Requests get submitted the way employees already work
Once ServiceNow and CLMS 360 are linked, contract requests, approvals, and status updates flow through one ticketing system instead of email and side channels.
Contract requests become tickets
Employees submit contract requests through the ServiceNow portal they already use — CLMS 360 picks them up automatically.
SLA-backed turnaround
Contract review and approval SLAs are enforced and tracked the same way IT SLAs are, with automatic escalation on breach.
Full visibility for requesters
Requesters see ticket status — submitted, in review, approved, executed — without emailing legal for an update.
Vendor onboarding workflows
New vendor and contract onboarding triggers the standard ServiceNow workflow, including security and compliance review steps.
Change management for contract terms
Material changes to active contracts route through ServiceNow change management before they take effect.
Full audit trail
Every ticket, approval, and status change is logged in both ServiceNow and CLMS 360 for compliance reporting.
Setup
Live in three steps
Connect through ServiceNow's standard integration hub, map your catalog items, and requests start flowing immediately.
Sync setup diagram
Connect → Map catalog items → Sync, as a ServiceNow flow · 1000×625px · SVG/PNG
Connect your ServiceNow instance
An admin authorizes the connection through ServiceNow's Integration Hub using your existing admin credentials. No custom scoped app required for standard flows.
Configure request catalog items
Map CLMS 360 contract types to ServiceNow catalog items so requesters submit through the service catalog forms they already know.
Turn on two-way sync
Ticket status and contract status stay synced automatically, with SLA escalation rules active from day one.
Field mapping
What syncs, and which way
A sample of the default field mapping — every field is editable during setup.
ServiceNow field
CLMS 360 field
Direction
Status
Catalog request
contract.request
ServiceNow → CLMS
Live
Ticket status
contract.status
CLMS → ServiceNow
Live
Requester
contract.requested_by
ServiceNow → CLMS
Live
SLA due date
contract.review_deadline
CLMS → ServiceNow
Live
Approval state
contract.approval_status
CLMS → ServiceNow
Live
Change record
contract.amendment_id
CLMS → ServiceNow
Live
Common questions
ServiceNow integration, answered
Does this require a ServiceNow developer license or custom scoped app?＋
No. The integration uses ServiceNow's standard Integration Hub and REST API spokes. No custom scoped application is required for standard catalog and ticket flows.
Can employees request contracts without a CLMS 360 login?＋
Yes. Employees submit requests through the existing ServiceNow service catalog — only legal and admin users need a CLMS 360 login to process them.
Does this support ServiceNow's native approval workflows?＋
Yes. Contract approvals can route through ServiceNow's native approval engine alongside or instead of CLMS 360 approvals, depending on how you configure it.
What ServiceNow versions are supported?＋
Any currently supported ServiceNow release using the standard Integration Hub. Older or heavily customized instances are assessed during onboarding.
Can we customize which catalog items trigger a contract request?＋
Yes. Catalog item mapping is fully configurable by your ServiceNow and CLMS 360 admins, and can be changed at any time.
Ready to take control of your contracts?
Join enterprise legal, procurement, and sales teams running their entire contract lifecycle on CLMS 360.
