Search the help center, browse setup guides, or reach the CLMS 360 support team directly.
Most questions are answered in one of these six areas.
Tenant setup, first workflow, and inviting your team.
32 articlesRouting rules, approval chains, and conditional logic.
41 articlesConfiguring the review engine and clause library.
18 articlesRoles, retention policy, and SharePoint tenant settings.
27 articlesMoving contracts and history from another CLM.
14 articlesTeams, Outlook, and e-signature connections.
22 articlesPlans, seat counts, and invoices.
11 articlesCommon errors and how to resolve them.
29 articlesCan't find your answer? Reach the team directly.
Chat with support from inside your CLMS 360 tenant — fastest way to reach us during business hours.
● Online nowsupport@clms360.com — for detailed issues, screenshots, or configuration questions.
Reply within 4 business hoursAvailable to customers on Business and Enterprise plans for urgent, production-impacting issues.
24/7 for Sev 1 issuesEvery plan includes email support; Business and Enterprise plans add chat and phone with faster SLAs.
| Severity | Description | Standard | Business | Enterprise |
|---|---|---|---|---|
| Sev 1 | Production down / no workaround | 4 business hrs | 1 hour | 30 minutes |
| Sev 2 | Major feature impaired | 1 business day | 4 hours | 2 hours |
| Sev 3 | General question or minor issue | 2 business days | 1 business day | 4 hours |
Open a support ticket and we'll get back to you — most questions are resolved same-day.
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